the-kory-agency

Why Working With a Licensed Insurance Agent Still Matters

Wed, 05 Aug 2026 14:06:59 GMT

The Value of a Trusted Advisor in an AI-Centered World

Today, the word "agent" has taken on a new meaning. In an era of instant gratification, getting an insurance quote online or using an AI agent to collect quotes for you has never been easier. With a few simple commands or clicks, you can secure a price in minutes, and in many cases, enroll in a health insurance plan. However, while speed and convenience are undeniable benefits, there is a critical distinction between buying the cheapest or most visible policy and buying the right policy for you. That difference is where a licensed independent insurance agent adds real value. And we mean a human agent. Instant quotes can give you quick and useful information; what they can't do is tell you whether it's actually the right fit for your family, your health, your lifestyle, or your budget.

A Personalized Look at Your Needs

Whether you're shopping for health insurance, property insurance, or something else, a good insurance agent doesn't start with a product; they start with a conversation. What are your healthcare needs? Do you have children? Are you nearing retirement? Those answers shape a recommendation built around your actual circumstances, rather than a generic set of coverage limits generated by an online form. This personalized needs assessment often reveals gaps you might not have considered.

Access to Compare Multiple Carriers Objectively

Many independent agents maintain relationships with a range of carriers. That means they're not tied to selling one company's policies, but they can pull quotes and coverage details from multiple sources and lay them side by side for you. You get a broader view of what's available, along with an explanation of how the coverage, not just the cost, differs from one option to the next. That kind of objective comparison is difficult to get by shopping company by company on your own.

Help Understanding the Fine Print

Insurance policies are dense with terminology: exclusions, endorsements, riders, and sublimits, to name just a few. An agent can walk you through what your policy actually covers, what it doesn't, and why certain terms exist, in plain language you can understand. It is far better to understand an exclusion or a term of coverage before you need to rely on your policy, rather than discovering a limitation while in the midst of a crisis.

An Advocate When You Need to File a Claim

Filing a claim can be stressful, especially if a major event or emergency has occurred. An agent who knows your policy and your history can help you understand what documentation you'll need, what to expect from the process, and who to contact with questions along the way. Having someone in your corner who can help you navigate that process, rather than facing an unfamiliar claims system entirely on your own, is one of the most valued parts of working with an agent.

Ongoing Reviews as Life Changes

Your insurance needs at twenty-five look very different from your needs at forty-five or sixty-five. Getting married, having children, buying a home, starting a business, or heading into retirement can all shift what kind of coverage makes sense. A good agent doesn't just sell a policy and disappear; they check in over time, often around renewals or major life events, to see whether your coverage still fits. That kind of ongoing relationship helps make sure your policies keep pace with your life, rather than staying frozen at whatever made sense years earlier.

A Local, Accountable Relationship

There's also something to be said for having a real person to call, someone local who knows your name, your history, and your household, rather than an anonymous chat window. That kind of relationship builds accountability. An agent who lives in your community and has an ongoing relationship with you has a stake in your long-term satisfaction, not just in closing a single sale. And best of all, in the majority of cases, agents are compensated through a commission paid by the insurance carrier, built into the overall cost of the policy, rather than through a separate fee charged to you. So you get the added advantage without any added cost.

The Bottom Line

A licensed agent can't promise the lowest possible price or a guaranteed outcome every time, and it's worth being cautious of anyone who claims otherwise. What an agent can do is take the time to understand your needs, compare your options, explain the details in plain language, and stand beside you when it matters most, at claim time and as your life changes. Reach out to our team today to get unbiased and experience guidance for your insurance needs.

Paycheck Replacement When You’re Sick or Hurt: Disability Coverage

Wed, 24 Jun 2026 16:00:14 GMT

The Income Risk Most People Overlook

For many, the ability to earn a paycheck is their most valuable financial asset. Yet most of us insure our cars, homes, and even our phones long before we think to insure our income.

According to the Social Security Administration, about one in four of today's 20-year-old workers will experience some kind of disability, either short-term or long-term, before reaching retirement. And per the U.S. Bureau of Labor Statistics, only about 35% of private industry workers have access to employer-sponsored disability coverage. That leaves the majority of American workers, and their families, without a financial safety net for a significant risk.

Health insurance covers medical bills, but it doesn't cover your mortgage, your groceries, your car payment, or your kids' tuition if you find yourself unable to work. That's where disability insurance steps in.

What Disability Insurance Actually Does

Disability insurance replaces a percentage of your pre-disability income if you're unable to work due to illness or injury. This is why it is also commonly called income protection. It helps you keep paying the bills, maintain your standard of living, and protect long-term goals like retirement savings or your children's education.

There are two main types of policies to consider:

Short-term disability coverage typically replaces a portion of your income for a few months while you recover from a covered illness or injury.
Long-term disability coverage kicks in after short-term benefits end and may continue for years, depending on the policy.

Integrated short- and long-term coverage is an option that combines both into a single, coordinated plan. The right kind for you depends on your income, savings, dependents, and existing employer benefits.

Two Key Protection Features to Understand

When comparing policies, two terms come up frequently:

Non-cancelable. The insurance company cannot cancel your policy, raise your premium, or reduce your benefits as long as you keep paying your premium. This is often considered the strongest form of policy protection.

Guaranteed renewable. The insurer can't cancel your policy and must continue your benefits, but the company may raise premiums over time, typically across policyholders rather than individually.

Both kinds offer meaningful protection. The right choice depends on how much premium stability matters to you.

Common Policy Options and Riders

Beyond the base policy, you can often customize coverage with optional features called "riders." Here are some of the most useful ones to know about:

Additional purchase option: Lets you buy more coverage later, often without a new medical exam.
Coordination of benefits: Sets a target benefit amount across all your income-replacement sources. The policy makes up any difference not paid by other coverage.
Cost-of-living adjustment (COLA): Increases your benefit over time based on changes in the Consumer Price Index. This helps your benefit keep pace with inflation, though it usually comes with a higher premium.
Residual or partial disability rider: Allows you to return to work part-time, earn partial wages, and still receive a partial benefit while you continue to recover.
Return of premium: Refunds a portion of your premiums if you don't file a claim during a specified period. Terms vary by policy.
Waiver of premium: Pauses your premium payments once you've been disabled for a set waiting period, often 90 days, so your coverage continues without out-of-pocket cost while you're unable to work.

Don’t Put it Off

Disability insurance is about planning for a worst-case scenario so you feel prepared for just about anything. It's about protecting the life you've worked hard to build, so that a setback doesn't become a financial crisis. Whether you're early in your career, raising a family, or approaching retirement, having the right combination of short- and long-term coverage can help you focus on getting better instead of worrying about how to pay the bills.

Every situation is different. A licensed insurance professional can help you compare options, understand the fine print, and find coverage that fits your budget and your needs.

8 Tips for a Healthy Summer Vacation

Tue, 16 Jun 2026 17:36:14 GMT

Safe Travel Starts at Home

Travel is one of life's greatest joys. Whether you're planning a weekend road trip or a long-awaited international adventure, the excitement of setting off somewhere new is hard to beat. But the best trips are the ones where the surprises are good ones. A little preparation before you leave home, especially when it comes to your health coverage, can mean the difference between a smooth journey and a stressful one.

Here's how to set yourself up for a healthy, worry-free trip.

1. Know What Your Health Plan Covers — and Where

Before you book anything, take a few minutes to review your health insurance coverage in the context of your destination.

If you have an individual health plan, check whether your insurer's network extends to where you're traveling. Some plans only cover in-network or in-state providers, while others include broader emergency coverage.

If you're on Medicare, here's what you need to know: Original Medicare (Parts A & B) typically doesn’t cover medical care outside the U.S., except in limited circumstances. If you have a Medicare Advantage Plan, it may include emergency and urgent coverage abroad, but this varies by provider. Check your plan’s Evidence of Coverage or speak to your plan provider before traveling.

If you have questions about your coverage, we can help review your policy and fill any gaps before you travel.

2. Consider Supplemental Travel Coverage

If your existing coverage has gaps, there are several supplemental options worth exploring:

International Travel Insurance covers emergency care during trips outside the U.S. and is generally affordable for short-term travel. Look for plans with medical evacuation coverage.
Medicare Supplement Insurance (Medigap) — certain Medigap plans cover foreign travel emergency care up to plan limits, generally after a deductible. If you have a Medigap policy, check your plan details to see if foreign travel emergency coverage is included.

We can help you sort through your options and find coverage that fits your trip.

3. Smart Packing: What to Bring on the Plane

When it comes to medications and medical devices, one rule applies: keep them with you. Always pack prescriptions, medical devices, and essential health supplies in your carry-on bag — never in checked luggage. Bags get delayed or lost, and being without critical medications can turn a vacation into a medical emergency.

A few things to know before you reach the airport:

Medications: Bring enough for your full trip plus a few extra days. Keep medications in their original labeled pharmacy containers when possible because it speeds up TSA screening and reduces customs questions.
Medical devices: CPAP machines, nebulizers, insulin pumps, and similar devices are permitted on most flights, but it is wise to carry a physician's letter explaining your need for the device. If you use a portable oxygen concentrator, notify your airline at least 48 hours in advance, as most carriers require it.
Implanted devices: Carry your device identification card and inform TSA officers before screening if you have a pacemaker, defibrillator, or similar device.

For specific questions, visit tsa.gov or call the TSA Cares helpline before your trip.

4. Have Easy Access to Your Medical Information

A health emergency is stressful enough without having to scramble for basic information. Before you leave, put together a simple travel health packet that includes:

Your insurance and/or Medicare cards
Emergency contact numbers, including country codes for international travel
A current medication list with dosages
A summary of any allergies or significant medical conditions. If you are traveling somewhere English isn't widely spoken, consider having it translated.

Keep the originals in a waterproof sleeve in your bag and leave a copy with someone you trust back home.

5. Take Care of Preventive Health Before You Go

Most insurance plans cover preventive care at no additional cost, so use it. Before your trip, make sure you're current on vaccinations, including flu, COVID-19, and tetanus. For international travel, check the CDC's destination-specific recommendations, which may include Hepatitis A or B, typhoid, yellow fever, or other vaccines depending on your destination.

6. Protect Yourself from Health-Related Fraud

Travelers are frequent targets for scams, and health information is no exception.

If you're a Medicare beneficiary, guard your Medicare number the same way you'd protect a credit card.

Only share Medicare or insurance information on official websites or with verified agents.
When you return home, watch your Explanation of Benefits for any claims you don't recognize.

7. Have an Emergency Preparedness Plan

A little research can go a long way if something goes wrong. Before you arrive at your destination:

Identify the nearest hospital or urgent care facility, confirm whether they accept your insurance, and understand the process if you need medical evacuation.
Know the medical emergency phone number at your destination. What is the equivalent of calling 9-1-1?
In international locations, remember that you may encounter language barriers, unfamiliar billing practices, and different standards of care. The U.S. Embassy or Consulate at your destination can often provide referrals to local English-speaking physicians and hospitals.

8. Keep Your Body in Good Shape Along the Way

It's very easy to leave good habits behind when you head out on a trip, but taking care of your body is important for a good vacation.

Move regularly: Stretch and walk every few hours, especially on long flights or car rides.
Hydrate, hydrate, hydrate! Drink plenty of water to counter the effects of extra activities, extra sun, and extra food and drink.
Eat balanced meals: Meals on the go tend to lack a healthy dose of fiber, which can lead to digestive distress. Be sure to seek out veggies and whole grains, and consider bringing a fiber supplement with you.
Rest: Fatigue lowers immunity. Don't skip on sleep.
Keep germs at bay: Use hand sanitizer, wash your hands frequently, and consider wearing a mask on crowded airplanes or mass transit.

Conclusion

A great trip starts long before you leave home. By reviewing your coverage, filling any gaps, organizing your health information, and taking a few smart precautions, you can travel with real confidence. Whether you're hiking the Rockies or relaxing on a beach abroad, being prepared means your focus stays where it belongs — on the adventure ahead.

Safe travels!

ER, Urgent Care, or Primary Care?

Tue, 16 Jun 2026 17:09:49 GMT

A Practical Guide to Knowing Where to Go

It's Saturday afternoon. Your child takes a tumble at the park and his knee is swelling up. Your regular doctor's office is closed. The emergency room sounds like overkill. The urgent care across town is open, but you're not sure if it can handle this kind of thing.

Moments like these are exactly when knowing your options pays off, both for your peace of mind and your wallet.

It Matters More Than Most People Realize

Where you go for care can have a dramatic impact on what you pay. According to multiple healthcare cost trackers, the average emergency room visit can run anywhere from $1,200 to $3,000 or more, and copays are still typically several hundred dollars. Meanwhile, an average urgent care visit typically lands in the $100 to $250 range for the same kind of non-emergency issue, and copays for urgent care visits can be as low as $50.

Research has also suggested that 30% to 50% of emergency room patients could have been treated effectively at an urgent care center , often at a fraction of the cost. That's not just a financial issue. ER overcrowding can mean longer waits for people experiencing true life-threatening emergencies.

The lesson here is that choosing the right "door" for the right situation isn't just about money. It's about getting the best care.

What Urgent Care Does Well

Urgent care centers are designed for the gray zone: situations that need attention quickly, but aren't true emergencies. Most centers can:

Treat common illnesses like colds, flu, strep, and stomach bugs
Handle minor injuries such as sprains, mild burns, and shallow cuts
Perform basic X-rays, lab work, and rapid tests
Provide sports physicals, work physicals, and travel vaccines
Manage straightforward conditions outside regular business hours

For relatively healthy people with a one-off issue, it's often a great fit.

When Urgent Care May Not Fit

Urgent care has a few limitations that are important to keep in mind:

Complex or chronic conditions. Urgent care providers don't typically have access to your full medical history. For ongoing or complicated issues, your primary doctor is in a better position to connect the dots.
Severe or unusual symptoms. If something feels seriously wrong, the ER has the equipment, imaging, and specialists urgent care doesn't.
Older adults and people with significant medical histories. When an urgent care provider is meeting you for the first time, there’s a higher risk that they could miss a previous diagnosis or a medication interaction.
Routine preventive care. Annual physicals, screenings, and care plans are best handled by a primary care provider who can track your health over time.

A useful rule of thumb: urgent care is great for episodes, while primary care is built for patterns.

A Decision Framework

When you need medical support, you usually have four options to consider. Here's a rough framework:

1. Call 911 or go straight to the ER if:

Symptoms suggest a heart attack, stroke, or major trauma
There's uncontrollable bleeding, difficulty breathing, severe chest pain, or loss of consciousness
A serious injury to the head, spine, or possible broken bones with deformity
A child has a high fever that doesn’t come down after giving over-the-counter fever reducing medications

When in doubt, the ER is still your fallback plan. No financial concern is worth risking a life-threatening situation.

2. Visit urgent care if:

You're dealing with minor cuts, sprains, infections, sore throats, ear pain, rashes, urinary symptoms, or low-grade fevers
The issue is non-life-threatening but can't wait for a regular appointment
Your primary care office is closed or fully booked

3. Try telehealth or a virtual visit if:

Symptoms are relatively mild and don't require physical examination
You need a prescription refill, a quick consultation, or guidance on whether to seek further care
Your insurance plan includes it as a covered benefit

4. Call your primary care provider if:

The issue isn't urgent and can wait
You're managing a chronic condition or need ongoing care
You want continuity, meaning a provider who knows your full health history

Many primary care offices reserve same-day slots for sick visits, so a quick phone call to your doctor's office is often a smart first step before heading anywhere else.

A Few Insurance-Specific Tips

This is where a little preparation can save real money:

Know what's in-network. Both urgent care centers and ERs can be in or out of network, and out-of-network care typically costs more. Check your insurance card, member portal, or call the number on the back of your card to confirm before you go, when time allows.
Understand your copays. Look at the back of your insurance card or your benefits summary. Many plans list separate copays for primary care, specialist, urgent care, ER, and telehealth visits.
Ask about facility fees. Hospital-based urgent care centers, and freestanding ERs that look like urgent cares, may bill at higher rates than independent urgent care clinics. When in doubt, ask before you're seen.
Don't skip the after-visit summary. If you go to urgent care, request a summary of your visit and share it with your primary care provider.
Use telehealth when it fits. Many plans offer telehealth benefits at little to no out-of-pocket cost. It's worth checking what's included in your coverage.

A Little Prep Goes a Long Way

The best time to figure out your options isn't in the middle of an emergency. Before you need care:

Identify two or three in-network urgent care centers near your home and workplace
Save your insurance plan's nurse hotline or telehealth number in your phone
Know your primary care provider's after-hours protocol
Keep a list of your medications and allergies somewhere easy to grab

A few minutes of preparation now can save a lot of stress and poor decisions later.

Conclusion

Used wisely, urgent care is a fast, affordable bridge between your doctor's office and the emergency room. Knowing which door to walk through in different situations is one of the most practical health skills you can build.

If you have questions about what your specific health insurance plan covers, your insurance agent or member services team can help you understand the details.

Rethinking Your Soft Drink Habits

Wed, 24 Sep 2025 23:37:42 GMT

As the summer sun beckons and thirst levels rise, it's tempting to reach for a cold, fizzy beverage. But before you pop open that soda can, consider this: your drink choice has long-term implications for your health.

The Hidden Risks in Your Glass

A comprehensive study by the International Agency for Research on Cancer (IARC) analyzed data from over 451,000 individuals across 10 European countries over a 16-year period. The findings revealed that consuming two or more 250 ml glasses of soft drinks daily—whether sugar-sweetened or artificially sweetened—was associated with a higher risk of all-cause mortality compared to those who drank less than one glass per month.

Delving deeper:

Artificially Sweetened Beverages : Individuals consuming two or more glasses daily had a 26% higher risk of death compared to those who consumed less than one glass per month. Specifically, there was a 52% increased risk of death from circulatory diseases.
Sugar-Sweetened Beverages : Those consuming one or more glasses daily faced a 59% higher risk of death from digestive diseases.
All Soft Drinks : A notable association was found between soft drink consumption and increased mortality from Parkinson's disease.

Alternatives That Aren’t Any Healthier

Think fruit juice or energy drinks are a safer bet? A study involving 13,440 U.S. adults aged 45 and older found that each additional 12-ounce serving of sugary beverages, including 100% fruit juice, was linked to an 11% higher risk of all-cause mortality. Specifically, each additional 12-ounce serving of fruit juice was associated with a 24% increased risk. Watch the sugar content of iced coffee beverages and alcoholic cocktails as well.

Lifestyle Factors Matter, Too

It's essential to note that high soft drink consumption often correlates with other unhealthy lifestyle choices. The IARC study observed that individuals who drank more soft drinks typically had higher body mass indexes and were more likely to smoke. Even after adjusting for factors like diet, physical activity, smoking, and education, the association between soft drink consumption and increased mortality risk remained significant.

Refreshing Alternatives for the Season

Looking to quench your thirst without compromising your health? Here are some delightful, healthier options:

Infused Water : Add slices of citrus fruits, cucumbers, or berries to your water for a refreshing twist.
Herbal Iced Teas : Brew teas like hibiscus or mint, chill them, and enjoy over ice.
Sparkling Water with a Splash : Mix sparkling water with a splash of 100% fruit juice for a fizzy treat.
Homemade Lemonade : Use fresh lemons, water, and a touch of natural sweetener like honey or stevia.
Coconut Water : A natural source of electrolytes, perfect for rehydration.

Final Thoughts

Summer is a time for relaxation and enjoyment. By making informed beverage choices, you can savor the season while prioritizing your health. So, the next time you're reaching for a drink to beat the heat, consider these healthier alternatives. Your body will thank you!

7 Healthy Travel Tips

Wed, 24 Sep 2025 23:37:42 GMT

Whether you’re planning a weekend getaway or a long-awaited international adventure, setting off on a trip is always exciting—but can also be unpredictable. That’s why preparing for the unexpected, especially when it comes to your health, is essential. Knowing what your medical coverage includes (and doesn’t) while traveling can help you stay healthy, avoid costly surprises, and soak up the unforgettable moments on your journey.

Let’s walk through some proactive steps you can take before packing your bags—from vaccinations and insurance to emergency planning and fraud protection.

1. Know What Your Health Plan Covers—And Where

Medical surprises aren’t on anyone’s itinerary—but it’s best to be prepared. Start by knowing how your insurance policy covers (or doesn’t) the region you’re traveling to.

Individual health policyholders, review your insurer’s network coverage. Some plans only cover in-network or state-specific services, while others offer broader emergency coverage or travel-specific riders. Consult your insurance agent to get help reviewing your policy.

Medicare beneficiaries, Original Medicare (Parts A & B) typically doesn’t cover medical care outside the U.S., except in limited circumstances. If you have a Medicare Advantage Plan, it may include emergency and urgent coverage abroad, but this varies by provider. Check your plan’s Evidence of Coverage or speak to your plan representative before traveling.

2. Consider Supplemental Insurance

If you're a frequent traveler or heading abroad, look into some options to help cover you. Some options include:

Travel Medical Insurance : Plans offer emergency coverage during trips outside the U.S. and tend to be affordable.
Evacuation Insurance : This covers transport to a qualified medical facility if the nearest care is inadequate. An evacuation clause is often, but not always, included in a travel insurance plan.
Medicare Supplement Insurance (Medigap) : Some Medigap policies cover emergency care abroad, typically up to plan limits and with a deductible.
Critical Illness Insurance : A lump-sum payout can provide financial flexibility in case you’re diagnosed with a covered condition like a heart attack or stroke during travel.

Be sure to read the fine print—some policies require you to be under a certain age, and preexisting conditions may not be covered. Your licensed insurance agent can help talk you through your options.

3. Keep Your Medical Info Handy

Consider using a secure health app or digital wallet to access all your health records quickly. But just in case your phone is inaccessible, bring physical copies of these important documents as well:

Your insurance or Medicare cards
Emergency contact numbers (include the country code +1 if you’re traveling abroad)
A medication list with dosages
Allergy and medical condition alerts

Pack all essential paperwork together in a waterproof sleeve in your luggage, and leave a second copy with someone back home.

4. Schedule Preventive Care Before Departure

Most insurance plans cover preventive care services like wellness visits, vaccinations, and screenings. Before your trip, check these tasks off your list:

Get vaccinated : Make sure you’re up to date on your flu, COVID-19, and tetanus shots. If traveling internationally, check the CDC recommendations for the region you’re visiting, which may include Hepatitis A/B, typhoid, or yellow fever vaccinations.

Scammers Are Targeting Grandparents—How to Stay One Step Ahead

Wed, 24 Sep 2025 23:37:42 GMT

Imagine getting a call in the middle of the night from someone claiming to be your grandchild, panicked and in trouble. They say they’ve been in an accident or arrested—and they desperately need money. Your heart races. You’d do anything to help. That’s exactly what scammers are counting on.

The Federal Communications Commission (FCC) has recently issued a warning about a rise in what's known as the “grandparent scam” —a sneaky and heartless scheme targeting older adults with urgent, emotional phone calls meant to trick them into sending money.

What Is the Grandparent Scam?

These scams usually start with a phone call from someone pretending to be your grandchild (or another close relative). They’ll say they’re in trouble—maybe stuck in jail or in a hospital—and they need money fast for bail, legal fees, or emergency expenses.

To make things even more convincing, they may hand the phone off to someone pretending to be a lawyer or a police officer. And they’ll likely ask you not to tell anyone—saying it’s a “private” or “sensitive” situation.

That sense of urgency is key to the scam. It’s meant to bypass your instinct to double-check and make you act fast—before you have time to think it through or talk to someone else.

Why It Works—and Why It’s Dangerous

These calls often come late at night or early in the morning, when you’re more likely to be caught off guard. The scammer might not even say who they are—just “Grandma, it’s me”—and hope you fill in the blank for them. From there, they use that information to sound more convincing.

Some victims have been asked to send money via wire transfer, cryptocurrency, gift cards, or even in cash via courier—all methods that are difficult or impossible to trace or reverse. According to the FCC, scammers using this method have stolen tens of millions of dollars from seniors across the U.S.

Watch for These Warning Signs

If you or someone you love receives a call like this, here are some red flags that it could be a scam:

High pressure and urgency – You’re told to act immediately

Vague or strange details – They may not identify themselves clearly, or hope you’ll say the grandchild’s name for them

Unverifiable location or story – They say they’re in jail overseas or in a place where you can’t easily check on them

Unusual payment requests – Gift cards, Bitcoin, wire transfers, or cash deliveries

Calls at odd hours – Scammers try to catch you when you’re less alert

What To Do If You Get a Suspicious Call

If something doesn’t feel right, trust your gut. Here’s what you can do to stay safe:

✅ Hang up and verify – Call your grandchild or their parent using a phone number you know is theirs

✅ Talk to someone you trust – A second opinion from a friend or family member can make all the difference

✅ Don’t rely on caller ID – Scammers often “spoof” numbers to make it look like someone you know is calling

✅ Block the number – Use your phone’s settings to block suspicious calls

✅ Report the scam – Contact the National Elder Fraud Hotline at 833-FRAUD-11 and file a complaint with the FCC

What If You’ve Already Sent Money?

First of all, don’t panic—and know that you’re not alone. Scammers are incredibly convincing, and even smart, cautious people have been tricked.

Here’s what to do:

Call your bank or payment service right away – They may be able to stop or reverse the transaction if it's recent
Report it – Contact the FCC, your local police, and the FBI’s Internet Crime Complaint Center at ic3.gov
Let your family know – They can help protect you and others from future attempts

Help Protect Others, Too

The more people know about this scam, the harder it becomes for criminals to succeed. Please share this information with friends, neighbors, and especially your older loved ones. A quick conversation now could prevent a heartache later.

And remember—if you ever get a call like this and aren’t sure what to do, don’t rush. Take a breath, hang up, and check in with someone you trust. Real family emergencies don’t come with secret demands or payments via gift cards.